Published
Keep Voice AI Callbacks Short by Handing Details to a Form
Confirm the callback by voice, then open a pre-filled form for exact details, corrections, and optional consent.
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Articles
Practical notes from real Voice AI work
Call reviews, test findings, and practical lessons from building Voice AI for real business conversations.
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4 articles
Published
Compress the Prompt. Keep the Call Intact.
TL;DR: Prompt compression is not a race to fewer tokens. It only counts when the shorter prompt still holds call integrity. The useful operating loop is
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Published
The Temptation to Just Approve
TL;DR: Matt Pocock's Wayfinder skill is powerful because it carries decisions forward. That same strength makes the temptation to just approve dangerous.
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Published
When an AI Receptionist Answers Too Quickly
A phone assistant can say the right words and still leave a poor impression.
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