Published
Resolving the customer number in a Vapi voice agent
Handle 'use this number' on an inbound Vapi call by classifying caller-ID in Make.com before the assistant starts, then asking for the caller's choice.
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Articles
Practical notes from real Voice AI work
Call reviews, test findings, and practical lessons from building Voice AI for real business conversations.
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7 articles
Published
The Recording Was Clear - The Saved Message Was Wrong
TL;DR: A clear recording can still become the wrong saved message, because extraction reads the transcript. A read-back that asks only whether that message is correct shows whether the meaning held.
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Published
How to Call a Voice Agent from Codex with Vapi Agent Phone
Connect Codex CLI to Vapi Agent Phone, then place a call that comes back with a demonstration listing price.
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Published
How I Hand a Vapi Browser Call to a Pre-filled Contact Form
Miles confirms the callback number by voice, then moves the caller's tab to a pre-filled Contact form while the call stays connected.
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Published
Compress the Prompt. Keep the Call Intact.
TL;DR: Prompt compression is not a race to fewer tokens. It only counts when the shorter prompt still holds call integrity. The useful operating loop is
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Published
The Temptation to Just Approve
TL;DR: Matt Pocock's Wayfinder skill is powerful because it carries decisions forward. That same strength makes the temptation to just approve dangerous.
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Published
When an AI Receptionist Answers Too Quickly
A phone assistant can say the right words and still leave a poor impression.
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