Voice AI Agents 101: A Business Owner’s Guide
Voice AI is reshaping business communication.
This featured article explains in plain English how Voice AI agents work. AI Voice Agents (Assistants) are advanced conversational tools that leverage artificial intelligence to interact with users through voice communication.
The article includes two live demos of Voice AI Agents in action.
Inbound Estate Agent (Real Estate) Lead Qualifier and Appointment Setter
The Estate Agent Voice AI Assistant answers inbound calls, qualifies leads, and books appointments—a perfect lead qualifier and appointment setter for estate agents, property groups, and real estate companies.
Outbound Real-Time Lead Response Voice Agent
A lead form is submitted. This can be as a result of a Facebook campaign using an instant form, a landing page linked to a Google Ads campaign, a lead capture form from your website. This agent responds to the lead in real-time, qualifying the lead and booking appointments.
I’ll help you figure out what AI means for you and how to use it
Hi there! I'm Patrick Michael. I help people understand and use AI. If you’re looking for clarity on AI, you’re in the right place.
AI is here and it ain't going away.
- As an individual, it is imperative that we understand what AI means to each of us.
- As a business, those that embrace AI today will lead the market tomorrow.
I've spent over 30 years in the web world and the last 22 months diving deep into AI. I have covered a lot of ground.
I explored a diverse range of AI skills and gained expertise across multiple disciplines.
For 2025, my focus is on AI Voice Assistants. AI voice systems already show increased revenue and lower lost call rates.
I practice the Human In The Loop approach to AI. A technique that engages AI in bite size chunks, moderated by constant human oversight.
My 22-month Immersive Journey
For the past 22 months, I have immersed myself in the following six essential skills and tools.
Don't wait until it's too late - schedule a free consultation now to explore how these skills can work for you.
Prompt Engineering
Get this right: learning to prompt isn't optional - it is the difference between AI that 'kind of helps' and AI that actually delivers.
Resources on Prompt Engineering
- Read this to learn how to structure your prompts to boost output by 290%;
- Read this to learn about emotion prompting;
- Read this to learn Five Key Principles of Prompt Engineering.
Focused Time: 22 months
AI Assisted Content Creation
Writing is the No. 1 skill to learn - a lesson I’ve heard from many, including Jasmin Alić. I first turned to AI to enhance my writing, not replace it. With a 'human in the loop' approach, I vet and approve all AI output to maintain authenticity and integrity.
Resources on AI Generated Content
- Read this to learn how to write targeted customer-centric content;
- Read this to understand the power of authentic content;
- Read this to get a perspective on authenticity.
Focused Time: 22 months
AI Assisted Marketing
I am MEC100 accredited through MECLABS AI (Flint McGlaughlin), where we combine science-based marketing with AI for exceptional insights. My custom tools apply these principles and work best with tailored consultation.
AI Assisted Marketing Resources
- B2B Ideal Customer Profile Expert | Custom GPT | Requires Consultation;
- B2C Persona Expert | Custom GPT | Requires Consultation;
- Top of Page Content Creator | Custom GPT | Requires Consultation.
Focused Time: 12 months
Custom GPTs
Learn how to leverage AI for growth and productivity. I personally create Custom GPTs that help me with specialist and everyday tasks.
A Few of my Personal Custom GPTs
- Writing Style Specialist - Helps me write in my own style;
- Support Article Writer - Helps me generate downstream content from my YouTube videos;
- Hero Image Generator - Help generate images for my web articles.
Focused Time: 12 months
Workflow Automation
Using no-code / low-code tools to automate your business processes. These are productivity gems. The automations I focus on are related to AI Voice Assistants. Automating tasks that originate from or trigger an inbound or outbound call.
Use Cases
- Inbound Call Assistant can; book and appointment, send a reminder, update a CRM e.t.c;
- Outbound Call Assistant can; follow up a sales call, trigger a sales process, update a CRM e.t.c;
Focused Time: 9 months
AI Voice Caller Assistants
How to leverage Inbound and Outbound Voice Caller Assistants to improve any voice centric process.
Combine voice systems with automation to create powerful AI assisted autonomous systems.
Live MVP Caller Demos
- Inbound Receptionist for Cape Town Based Boat Charter Service (Requires Consultation).
- Outbound Speed to Lead responder. Responds in real time to any lead generation campaign.
Focused Time: 8 months
Ready to Connect?
Let’s talk about where you are with AI and where you’d like to be. Whether it’s a quick question or a deeper conversation, I’m here to help you figure it out.
The call is free, and there’s no pressure - just a chance to explore how AI could fit into your plans.
Schedule a call today, and let’s see how I can support you.
